Terms of Sale (CGV)

1. Purpose

These Terms of Sale govern the provision of business process automation, workflow implementation, and operational efficiency services by Aetherion Sentinel, operated by James Serra as a sole proprietor (Entrepreneur Individuel).

The services are designed to automate repetitive operational tasks such as lead handling, missed-call follow-ups, customer communications, and quote follow-ups for small and medium-sized businesses.

2. Services Provided

Services may include, but are not limited to:

  • Design and implementation of automated business workflows

  • Integration of communication channels (SMS, email, WhatsApp, web forms, CRM tools)

  • Configuration of automated responses, notifications, and follow-ups

  • AI-assisted messaging configuration for customer communications

  • Ongoing maintenance, monitoring, and minor adjustments to deployed automations

The Provider does not offer:

  • Strategic consulting or advisory services

  • Business intelligence, OSINT, or geopolitical analysis

  • Legal, financial, tax, or compliance advice

  • Private security, surveillance, or investigative services

All services are strictly limited to operational automation and technical implementation.

3. Orders and Confirmation

Each engagement shall be defined by a written quotation specifying:

  • Scope of services

  • Implementation timeline

  • Installation fee

  • Monthly maintenance fee

  • Payment terms

For automation implementations, services are typically divided into:

  • A one-time installation fee, and

  • A recurring monthly maintenance fee.

The contract becomes binding upon:

  • signature of the quotation by the Client, and

  • payment of the initial installation deposit as specified therein.

4. Pricing and Invoicing

All prices are quoted in euros (€), exclusive of VAT
(VAT exempt – Article 293 B of the French Tax Code).

Unless otherwise stated in the quotation:

  • The installation fee is payable 50% upfront prior to commencement of work, and 50% upon completion of the agreed implementation.

  • The monthly maintenance fee, if applicable, is invoiced on a recurring basis according to the terms specified in the quotation.

Any third-party costs (including but not limited to software subscriptions, messaging fees, API usage, or platform charges) remain the responsibility of the Client unless expressly included in writing.

5. Payment Terms

Payment terms are defined in the quotation and corresponding invoices.

Unless otherwise agreed in writing:

  • The initial 50% installation payment is due upon acceptance of the quotation and is required before work begins.

  • The remaining 50% installation balance is due upon completion of the implementation as defined by the agreed scope.

  • Monthly maintenance fees, where applicable, are payable in advance or at the start of each billing period, as specified in the quotation.

Invoices are payable within 15 days of the invoice date unless otherwise stated.

Late payments will automatically incur:

  • Penalties equal to three (3) times the French legal interest rate

  • A fixed recovery fee of €40
    (Article L441-10 of the French Commercial Code)

6. Obligations of the Provider

Aetherion Sentinel undertakes to:

  • Perform services with reasonable care and professional diligence

  • Implement automations in accordance with the agreed scope

  • Maintain confidentiality of Client information

  • Provide maintenance services as defined in the quotation, where applicable

The Provider is bound by an obligation of means, not an obligation of results.
No guarantee is given regarding revenue increase, conversion rates, business growth, or financial outcomes.

7. Obligations of the Client

The Client agrees to:

  • Provide accurate, complete, and timely information required for implementation

  • Grant access to necessary platforms, tools, and accounts

  • Respond promptly to requests necessary for delivery

  • Use the implemented automations in compliance with applicable laws and regulations

  • Pay all invoices in accordance with the agreed terms

The Provider shall not be held responsible for failures or delays caused by incomplete information, delayed responses, third-party platform limitations, or external service outages.

8. Confidentiality

Both parties agree to treat all exchanged information as strictly confidential, except where disclosure is required by law or by a competent authority.

This obligation survives termination of the contract.

9. Liability

The Provider’s liability is strictly limited to the total amount paid by the Client for the service concerned.

Under no circumstances shall the Provider be liable for:

  • Loss of profits or revenue

  • Loss of business opportunities

  • Indirect, consequential, or reputational damages

  • Failures or changes caused by third-party platforms or services

10. Force Majeure

The Provider shall not be held liable for failure or delay in performance due to force majeure as defined under Article 1218 of the French Civil Code, including but not limited to natural disasters, cyber incidents, service outages, or governmental restrictions.

11. Intellectual Property

All automation workflows, configurations, templates, documentation, and related materials remain the intellectual property of the Provider until full payment is received.

Upon full payment, the Client is granted a non-exclusive, non-transferable right of internal use. Any resale, redistribution, or reproduction for third parties is prohibited without prior written consent.

12. Termination

In the event of material breach by either party, the contract may be terminated after fifteen (15) days’ written notice remains unremedied.

If the Client terminates the contract without fault by the Provider:

  • Services already performed remain payable in full

  • Installation fees are non-refundable

Monthly maintenance services may be terminated in accordance with the notice period specified in the quotation. Any outstanding installation balances or maintenance fees already invoiced remain payable.

13. Governing Law and Jurisdiction

These Terms of Sale are governed by French law.

Any dispute shall fall under the exclusive jurisdiction of the courts within the jurisdiction of the Court of Appeal of Aix-en-Provence.

14. Acceptance

By engaging the services of Aetherion Sentinel, the Client acknowledges having read, understood, and accepted these Terms of Sale without reservation.